Delivery/Order ProcessVape-Saver.Com is a trading name of Adverweb 57 Ltd with our Head office located at 15 Festival Court, Cleeve Way, Sutton, Surrey, SM1 3TU.
Our registered office is based at Featherbank Court, Leeds, LS18 4QF and our registered company number is: 08415735. We are a VAT registered company with registration number: GB 194 2299 78.
The Goods sold by our company are Vape E-Liquids, Vape Kits, Vape Mods & Vape Accessories.
All prices shown on our website include VAT @ 20% and VAT is payable on all purchases unless the products sold are for delivery outside the EU area where VAT will not be charged however local taxes, if applicable, will be payable upon delivery to these destinations.
All payments through the website are completely secure through the Paypal payment gateway and you can make payment through this processor by Debit or Credit card even if you do not have a Paypal account.
Delivery Dispatch and time frame for delivery
All orders placed before 11am on a weekday Monday-Friday will be dispatched the same day. Orders placed after 11am may still dispatch the same day however most orders will dispatch the next working day. All orders are sent through Royal Mail 48 Delivery which usually has a time span for delivery of 1-3 working days as per the Royal Mail website with a 65% delivery rate if being delivered the next working day
You also have the option for tracked delivery with this service at a slightly higher cost.
Delivery Cost - UK
Royal Mail Services
Delivery is based on the weight and the dimensions of the product and the maximum cost we will charge for delivery is £3.95 no matter how large the order is. Larger orders will be sent by a tracked method and orders that we deem to be very large will either be sent by a courier or Royal Mail special delivery. This extra cost will be paid by us.
This service is offered on a next day guaranteed delivery service with tracking for orders placed before 11am. Orders placed after 11am may still dispatch the same day although please allow an extra working day for delivery
All orders to the European Union will take approximately 5-8 working days for delivery and are sent using a tracked method.
Returns & Faulty Goods
If your product is faulty within 30 days or if you have changed your mind on your order and wish to return the order you may do so but please contact us first on 0845 50 50 9 90 or email us at: firstname.lastname@example.org to obtain an authorisation. If you are returning goods that you have changed your mind and do not wish to keep they must be in a brand new unopened state just as delivered to you. Please note that the customer must pay for all return costs unless the product is faulty.
The returns and faulty goods policy does not affect your statutory rights as a customer.